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Responsibilities: Supervising the operational support for customers’ service related activities. Supervising the processing of help desk support to the company’s customers. Supervising and controlling the call centre activity related to calls, chats, e-mails, tickets etc. Developing, working with and updating customer data. Being in charge for support reporting operational area, including KPI’s reports. Providing specialised training for the new employees. Constantly updating Customer Service manuals. Answering questions regarding the Company’s products and services. Customer relationship building. Providing superior customer service in a professional and friendly manner. Maintaining a high level of knowledge about the company’s products and services, and ensuring customers are provided. with accurate information. Assisting customers with online banking, mobile application and on boarding processes. Attending to customers in an orderly manner to ensure a positive customer experience. Identifying selling opportunities as per customer needs. Adhering to all company policies and procedures, corporate security policies, regulatory guidelines, industry service. standards and codes of conduct. Record keeping as per requirements and the company’s policies and standards. Ensuring accounts are opened according to the company’s product and service guidelines. Sharing knowledge and experience with other team members and the provision of support as and when needed. Demonstrating a positive attitude, adaptability, flexibility, and punctuality. Performing any other duties that may be assigned from time to time. AML checks. Fluent in both English and Norwegian. Additional languages will be a benefit.
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